Terms & Conditions
Terms and conditions apply to all bookings made through Macarthur Transfers.
- In order to ensure that we have sufficient time to book your flight or cruise and to confirm your travel arrangements with you, we require a minimum of one (1) days’ notice prior to your travel date.
- All fares include GST and are for one-way travel only.
- Macarthur Transfers is not responsible for flights that are delayed or canceled because of traffic, traffic incidents, or weather that is beyond our control. We will make every effort to meet your needs to the best of our ability and ensure that your journey to and from your desired locations is as easy and comfortable as possible.
- For cruises, all return pick-ups from the airport or ports must be paid in advance.
- If you want to cancel before your scheduled pickup time, you must give at least 48 hours’ notice. If you don’t, the full fare will be charged and there will be no refunds.
- At all times, passengers are responsible for their own belongings, and we do not accept responsibility for luggage damage.
- Macarthur Transfers reserves the right to refuse to accept any luggage that is generally ineligible to be loaded into our vehicle. If the passenger has left anything behind in the vehicle, our rules allow us to keep it for three months before we dispose of it. We will also dispose of any food items right away. Any excess or oversized luggage, as well as surfboards, will incur an additional fee.
- A booking confirmation will be sent to you via email once payment is received. We advise that there may be a waiting period at the airport because each passenger arrives at a different time.
- The passenger alone is accountable for arriving at the correct pick-up and/or departure location.
- It is the customer’s responsibility to meet this timeframe; the vehicle will wait no longer than one hour before departure. No refund will be given in the event that this deadline is not met).
- Please notify us via email at info@macarthurtransfers.com or phone at 040344630. if your flight is delayed or canceled.
- Booking inquiries made online are not confirmed reservations. Macarthur Transfers will get in touch with you by phone or email to confirm the times, dates, and costs of your pick-up. Please call us at 0403446300 for urgent bookings.